Terms and Conditions
In entering into a working contract with Ash Tree Design you are accepting the following terms and conditions :-

Design Agreement
Client must agree to the project requirements, costs and terms outlined in the quote (not the estimate) before any work can be carried out (not including early design concepts/visuals). Any major changes made to the design, navigation or scale of the project that are above and beyond the details of this agreement will incur extra costs and extended projected time scales.

Payment Terms Agreement
Payment of fees are required in full on completion, unless agreed otherwise by both parties. For Web Design services this is the point when the site goes live.

Asset Delivery Agreement
All text will be provided by the client, accept in circumstances where a special request has been made. It will be provided in either .txt, .doc format or via email. All photographs provided by the client must be at the highest resolution possible, as either a hard copy - suitable for scanning, or in electronic .Tiff, .jpeg, .eps, .psd or a .ai format.

Permissions and Copyrights
With regards to copy, logos, images, photos, names and trademarks provided by the client. The client has, or will obtain all the necessary permissions to use said items. Any design contract with Ash Tree Design that involves the use of said items shall be regarded as a guarantee by the client that use has been permitted.

With regards to any photos, pages or graphics, not including those mentioned above, that have been produced solely by Ash Tree Design for the client - Ash Tree Design retain all rights and permissions with regards to those items. (Photos used may be part of a royalty free collection.)

Access Agreement
Where circumstances require access to the clients remote server/folder via FTP, Ash Tree Design must be granted read/write permission. Password access details must be provided by the client if required. Access to any installed sites or designs must be granted on demand.

Removal Agreement
Ash Tree Design retain the right to remove any design or site from public hosting if the terms of this agreement are not adhered to. This includes failure to pay fees overdue.

Third Party Alterations Agreement
Any changes, including deletion or modifications made to a clients site or design by a third party after completion are not the responsibility of Ash Tree Design

Cancellation Agreement
Notification of a design contract cancellation must be made initially in person or by phone, then by email or writing within 10 working days of initial cancellation. The client must pay for any work up to and including the cancellation date within 28 days. If written notification is not received within 10 days of initial cancellation the full invoiced amount must be paid.

Performance Agreement
The client acknowledges and agree that Ash Tree Design cannot guarantee the absence of performance interruptions, such as telecommunications problems and other circumstance beyond it's control.